Terms of Service
Effective Date: January 1, 2026
These Terms of Service govern your access to and use of the Sense website and your purchase or use of any products or services offered by Sense Safety LLC ("Sense," "Sense Safety,” "we," "us," or "our"). By accessing our website or purchasing our products, you agree to be bound by these Terms of Service.
1. Acceptance of Terms
By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy. If you do not agree, you may not use the website or purchase our products.
2. Eligibility
You must be at least 18 years old to purchase products from our website. By placing an order, you represent that you are legally capable of entering into a binding contract.
3. Product Information and Disclaimers
We make reasonable efforts to ensure that product descriptions, images, pricing, and other content on the website are accurate. However, we do not warrant that all information is complete, current, or free from errors.
Product images are for illustrative purposes only. Actual products may vary slightly in appearance, packaging, or contents.
Our products are intended as organizational and informational tools only. They are not medical devices, forensic tools, diagnostic products, or emergency response systems. Sense does not provide medical, legal, or law enforcement services, and no product is guaranteed to prevent harm, injury, loss, or criminal activity.
4. Orders and Payment
By placing an order, you agree to provide current, complete, and accurate purchase and account information.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, unauthorized activity, pricing errors, or product availability issues. If your order is canceled after payment has been processed, we will issue a refund to the original payment method.
Prices, promotions, and availability are subject to change without notice.
5. Shipping and Returns
Shipping timelines provided are estimates only and are not guaranteed.
Return and refund eligibility is governed by our posted Return Policy, which is incorporated into these Terms by reference. Products that have been opened, used, or customized may not be eligible for return.
6. Proper Use of Products
You agree to use all products only as instructed and for their intended purpose.
Sense is not responsible for misuse, improper storage, failure to follow instructions, or assumptions made by third parties regarding the contents or purpose of the product.
Any DNA sample, fingerprint material, or personal information collected using the product is handled and stored entirely by the customer. Sense does not collect, store, analyze, or transmit such materials.
7. Limitation of Liability
To the fullest extent permitted by law, Sense shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website or products.
Sense’s total liability for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you in full.
8. Indemnification
You agree to indemnify and hold harmless Sense, its owners, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses arising out of your use of the website or products, your violation of these Terms, or your violation of any applicable law or third party rights.
9. Intellectual Property
All content on the website, including text, graphics, images, logos, designs, and trademarks, is owned by or licensed to Sense Safety LLC and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
10. Third Party Services and Links
Our website may contain links to third party websites or services. We are not responsible for the content, policies, or practices of any third party sites and your use of those sites is at your own risk.
11. Termination
We reserve the right to suspend or terminate access to the website at any time, without notice, if we believe you have violated these Terms or engaged in unlawful or harmful behavior.
12. Governing Law and Venue
These Terms of Service are governed by the laws of the State of California, without regard to conflict of law principles.
Any legal action arising out of or relating to these Terms or your use of the website shall be brought exclusively in the state or federal courts located in California.
13. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be effective upon posting to the website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
14. Contact Information
If you have any questions about these Terms of Service, please contact us at: support@sense-safety.com
Privacy Policy
Effective Date: January 1, 2026
Sense Safety LLC ("Sense," "Sense Safety,” "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as information collected automatically when you interact with our website.
Personal Information
Depending on how you interact with our website, we may collect the following categories of personal information:
Identifiers such as name, email address, shipping address, billing address, phone number, and IP address
Commercial information such as products purchased, order history, and payment details (processed through third party payment processors)
Account information if you create an account
Customer service communications and correspondence
We do not intentionally collect sensitive personal information for purposes such as medical diagnosis or forensic analysis. Any DNA sample or fingerprint materials included in the Safety Kit are collected and stored by the customer only and are never submitted to Sense, processed by Sense, or shared with any third party.
Automatically Collected Information
When you visit our website, we may automatically collect:
Internet or network activity information such as pages viewed, time spent on the site, referring URLs, and interactions
Device information such as browser type, operating system, and device type
Approximate location information derived from IP address
This information is collected through cookies, pixels, and analytics tools.
2. How We Use Your Information
We use personal information for the following business purposes:
To process, fulfill, and ship orders
To provide customer support and respond to inquiries
To communicate transactional information related to purchases or accounts
To improve our website, products, and customer experience
To detect security incidents and prevent fraud
To send marketing or promotional communications, subject to your preferences
We do not use personal information for automated decision making or profiling that produces legal or similarly significant effects.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyze performance, and improve functionality. You may control cookies through your browser settings. Disabling cookies may affect certain features of the website.
4. Sharing and Disclosure of Information
We do not sell personal information.
We may disclose personal information to the following categories of service providers for business purposes only:
Payment processors
Order fulfillment and shipping partners
Website hosting and analytics providers
Customer support tools
These service providers are contractually required to keep personal information confidential and may only use it to perform services on our behalf.
We may also disclose information if required to do so by law, legal process, or to protect the rights, safety, or property of Sense or others.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. California Privacy Rights
If you are a California resident, you have the following rights under the CCPA and CPRA, subject to certain limitations:
Right to Know: You may request information about the categories and specific pieces of personal information we have collected, used, or disclosed
Right to Delete: You may request that we delete personal information we have collected from you
Right to Correct: You may request correction of inaccurate personal information
Right to Limit Use of Sensitive Personal Information: To the extent applicable
Right to Non Discrimination: We will not discriminate against you for exercising your privacy rights
We do not sell or share personal information for cross context behavioral advertising.
8. Exercising Your Rights
To exercise your privacy rights, please contact us at: support@sense-safety.com
We may need to verify your identity before processing your request. Authorized agents may submit requests on your behalf where permitted by law.
9. Children’s Privacy
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: support@sense-safety.com