Shipping Policy

We are committed to ensuring that your order is delivered to you in a timely and efficient manner. Please review our shipping policy for details on shipping rates, delivery times, and other important information.

1. Processing Time

  • Orders are processed within 2-3 business days, excluding weekends and holidays.

  • You will receive a confirmation email once your order has shipped, which will include tracking information.

2. Shipping Rates & Delivery Estimates

  • Standard shipping rates are calculated at checkout based on your location and the weight of the items in your order.

  • Estimated delivery times within the United States:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: 1 business day

  • International shipping is available to select countries, and delivery times vary by location. Please note that international customers are responsible for any additional taxes or customs fees.

3. Delayed or Lost Packages

  • If your order is delayed or lost in transit, please contact us at support@sense-safety.com and we will work with the shipping carrier to resolve the issue.

  • We are not responsible for delays caused by unforeseen circumstances such as natural disasters or carrier disruptions.

Return Policy

Customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer returns in accordance with the following policy.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, in their original condition, and in the original packaging.

  • Custom products or corporate orders are not eligible for returns.

2. Return Process

  • To initiate a return, please contact our customer service team at support@sense-safety.com with your order number and reason for the return.

  • Once your return request is approved, we will provide a return shipping label. Return shipping costs will be deducted from your refund unless the item was damaged.

3. Refunds

  • Refunds will be processed within 7-10 business days of receiving your returned item.

  • Refunds will be issued to the original payment method. Please note that it may take additional time for your financial institution to process the refund.

4. Exchanges

  • We do not offer direct exchanges. To exchange an item, please return the original product and place a new order for the desired product.