Shipping Policy
Effective Date: January 1, 2026
Sense is committed to delivering your order in a timely and reliable manner. This Shipping Policy explains our order processing timelines, shipping methods, delivery estimates, and how we handle shipping related issues.
1. Order Processing Time
Orders are typically processed within 2 to 3 business days after payment is received. Business days exclude weekends and federal holidays.
During periods of high demand, product launches, or promotional events, processing times may be extended. If processing delays occur, we will make reasonable efforts to notify you.
Once your order ships, you will receive a confirmation email with tracking information.
2. Shipping Methods and Rates
Shipping rates are calculated at checkout based on your delivery address, selected shipping method, and the weight and size of your order.
Available shipping options within the United States may include:
Standard Shipping: Estimated delivery in 5 to 7 business days after shipment
Expedited Shipping: Estimated delivery in 2 to 3 business days after shipment
Overnight Shipping: Estimated delivery in 1 business day after shipment
Delivery estimates are not guaranteed and may vary based on carrier performance, weather, or other external factors.
3. International Shipping
International shipping may be available to select countries. Delivery times vary by destination and carrier.
International customers are responsible for all applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Sense has no control over these charges and cannot estimate their cost.
Orders may be delayed due to customs processing, which is outside of our control.
4. Shipping Confirmation and Tracking
Once your order ships, tracking information will be provided via email. Please allow up to 24 hours for tracking information to update after shipment.
If you do not receive a shipping confirmation email, please check your spam or junk folder before contacting support.
5. Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses at checkout.
Sense is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information. Additional shipping charges may apply if an order must be reshipped.
6. Delayed, Lost, or Damaged Packages
If your package is delayed beyond the estimated delivery window, lost in transit, or arrives damaged, please contact us at support@sense-safety.com within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue. Replacement or refund decisions are made on a case by case basis once the carrier investigation is complete.
Sense is not responsible for delays caused by circumstances beyond our control, including but not limited to weather events, natural disasters, carrier service disruptions, customs delays, or acts of government.
7. Delivered but Missing Packages
If tracking indicates that your package was delivered but you have not received it, please check with household members, neighbors, building management, or the carrier before contacting us.
Sense is not responsible for theft or loss after a package has been marked as delivered by the carrier.
8. Changes or Cancellations
Orders cannot be modified or canceled once they have been processed or shipped. If you need to make a change, please contact us as soon as possible after placing your order, and we will do our best to accommodate the request if the order has not yet shipped.
9. Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at: support@sense-safety.com
Return Policy
Effective Date: January 1, 2026
This Return Policy explains when returns are accepted, how to initiate a return, and how refunds are handled.
1. Eligibility for Returns
You may request a return within 30 days of the delivery date, subject to the conditions below.
To be eligible for a return:
The product must be unopened, unused, and in its original packaging
All original components, inserts, and materials must be included
Proof of purchase is required
For health, safety, and hygiene reasons, any product that has been opened, used, or had packaging removed is not eligible for return.
The following items are not eligible for return:
Customized or personalized products
Corporate, bulk, or wholesale orders
Promotional or final sale items, where clearly marked
2. Return Authorization Process
To initiate a return, please contact support@sense-safety.com with your order number and reason for the return.
All returns must be approved prior to being sent back. Unauthorized returns may be refused and returned to the sender.
If your return request is approved, we will provide instructions for returning the item. Return shipping labels may be provided at our discretion.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a product defect, damage during shipping, or an error on our part.
If a return shipping label is provided by Sense, the cost of return shipping may be deducted from your refund.
Original shipping fees are non refundable.
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact support@sense-safety.com within 7 days of delivery and include photos of the product and packaging.
We will evaluate the issue and, if approved, offer a replacement or refund at no additional cost.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds are processed within 7 to 10 business days of receipt of the returned product and will be issued to the original payment method.
Please note that processing times may vary depending on your financial institution.
6. Exchanges
We do not offer direct exchanges. If you would like a different product, please complete the return process for the original item and place a new order.
7. Non Discrimination
Sense will not deny returns or refunds, charge different prices, or provide a different level of service because a customer exercised their rights under applicable consumer protection or privacy laws.
8. Contact Information
If you have any questions about this Return Policy, please contact us at: support@sense-safety.com